Damaged Package Policy


We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. It happens. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you remedy the situation and replace your damaged items by filing the claim to USPS. Photos showing the extent of the damage will help us. Please email proof of damage to hello@29and11co.com with your order number